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How NAI Elliott Accelerates Outcomes and Protects NOI with Prismera
About NAI Elliott
NAI Elliott is a premier third-party property management and leasing firm managing a portfolio of five million square feet across the West Coast. As a member of NAI Global, NAI Elliott represents a standard of management that institutional owners and generational private investors have relied on for decades. NAI Elliott is one of the few firms in the country to maintain SOC 1 Type 2 compliance, IREM AMO® certification, and B CORP certification, standards that serve as independent verification of their financial controls and operational excellence.
Lease administration is fundamentally the most important aspect of a property management company. There is nothing more important. We've been excellent at doing that in a very manual, human-driven way for over 40 years. We chose Prismera as our solution in this new era, and that's a testament to the quality of the product and their desire to iterate and grow based on our feedback. Our core value is that we stand in the shoes of the owner, and our culture and our values are enhanced through the reliability of Prismera to achieve that.
The Opportunity
In a high-stakes environment where much of the industry relies on scattered manual entry and gut feeling, a significant gap exists between standard practice and the level of oversight owners actually deserve. NAI Elliott's SOC 1 Type 2 and IREM AMO® certifications establish the required framework for this standard, providing independent verification that their operating and financial controls are secure and accurate.
The opportunity lies in combining these professional standards with advanced technology. By pairing their rigorous controls with Prismera, the firm has implemented an AI-powered layer of oversight that manages documents to increase risk management and accelerate diligence. This ensures their reputation for precision is backed by verifiable data, creating a novel and faster way to reach the same high-level goals that have always defined their standard of care.
NAI Elliott has deployed Prismera across asset management, property management, lease administration, and brokerage, taking advantage of this opportunity across every core function of the firm.
Closing Data Gaps
Flagging Missing Documents: Prismera surfaces missing amendments, commencement letters, or unexecuted exhibits before they become liabilities. Instead of discovering a critical gap during a transaction or a lawsuit, the automated audit forces an airtight record of ownership. It ensures that the absolute history of an asset is preserved, minimizing the risk of a lost document resulting in a waived right or a hit to NOI.
Instant Portfolio Intel: Instead of losing days to manual document review, NAI Elliott gets definitive answers across the portfolio in seconds. Whether it's creating an abstract, pinpointing co-tenancy provisions, or confirming a critical date, the platform retrieves the exact language instantly.
Interactive Audit Trail: Every AI answer is linked directly to the specific line in the source document. Amendments are stacked in the abstract to present the full, chronological history of the lease, ensuring that the current version of any clause is immediately verifiable. Every critical date reflects the exact logic chain it depends on, with the power to link a Commencement to a Renewal Deadline with decades of dependent dates in between. The built-in safeguards allow NAI Elliott to streamline operations without sacrificing trust.
"A very common approach in property management is to diffuse responsibility. Different people, different methods, different standards. We've always believed in the opposite: consistency, uniformity, and a single standard of execution. SOC 1 Type 2 is about processes and procedures being consistent and repeatable, and Prismera fits because we've always had a unified process. Now we're using this platform to fulfill that requirement within our SOC 1 Type 2 environment." — Jordan Elliott
Protecting Owner Interests
By integrating Prismera, NAI Elliott has established a new benchmark for management. They have reinforced their established reputation for operational excellence with a digital infrastructure that provides certainty across assets. For owners, this provides an unprecedented hedge against risk with a system that never sleeps, ensuring the long-term value of a portfolio is protected at all times.
"For us, trust is everything. It is the absolute foundation of what we do. We're only going to work with partners like Prismera that we believe can uphold that value. Every day that passes, Prismera is an even better solution for this work, and that gives our clients and us confidence that we can deliver with quality on the things that matter most." — Jordan Elliott