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Prismera Support

How can we help?

Get help with your account, your portfolio, or a connected AI assistant. Start a conversation in Prismera or reach our team by email.

In the app

Ask Prismera

Get answers to product questions and help from our team when you need it.

  1. Sign in to your Prismera account.
  2. Open Help at the bottom of the sidebar.
  3. Choose Send Message / Ask Prismera to start a conversation.
Open Prismera

By email

Contact our team

Can't sign in, having trouble connecting an assistant, or prefer email? You can reach us without opening the app.

Tell us what you were trying to do and what happened. For a ChatGPT or other connector issue, include the assistant's name and any error message.

support@prismera.ai

Helpful resources

Connect AI assistantsSetup and troubleshooting for the Prismera connector.Product documentationGuides and API reference. Prismera sign-in required.Service statusCheck availability and updates on service interruptions.